Terms and Conditions of Sale

The website leovi.wine (hereinafter referred to as the ‘Website’) is owned by Società Agricola Leovì S.r.l., with registered office in Contrada Marchi, snc – 72020 Cellino San Marco (BR), VAT number 02402360743 (hereinafter referred to as the “Seller” or ‘Società Agricola Leovì’) .

These General Terms and Conditions of Sale exclusively govern the offer, forwarding and acceptance of orders relating to the Seller's products (hereinafter ‘Products’) made by users of the Website who are natural persons and act for purposes unrelated to entrepreneurial, commercial, craft or professional activities (hereinafter ‘Customers’).

1. Scope of application

• These General Terms and Conditions of Sale do not govern contracts concluded through the Website by persons purchasing for professional or business purposes.

• The purchase of Products takes place through the e-commerce area of the Website (‘Shop’).

• Services and products offered by third parties through links, banners or external links on the Website are excluded; the Seller may refuse orders from parties other than the Customer or orders that do not comply with its commercial policy.

• The Seller may amend the General Terms and Conditions of Sale at any time. The amendments shall only apply to orders placed after their publication on the Website.

2. Terms and conditions of sale

• The contract language is Italian.

• Orders are placed by submitting the order form electronically, following the instructions on the Website.

• Before purchasing, the Customer must view the Product details. The order form contains a summary of the essential characteristics of the Products, prices including taxes/duties, payment methods, delivery costs and times, information on returns and a reference to these General Terms and Conditions of Sale and the information on the right of withdrawal.

• The Customer is required to check the data entered in the order form and the final price before submitting it. Prices may vary and the Customer must check the updated price.

• Product descriptions and availability may be updated without notice.

• Product images are for illustrative purposes only and may not accurately represent the actual Product due to technical or natural factors. Such differences do not constitute defects. The Customer is required to check the label, warnings and instructions before use.

• Before purchasing, the Customer must carefully read the General Terms and Conditions of Sale, the information on withdrawal and the Privacy Policy.

• Submitting an order requires acceptance of the General Terms and Conditions of Sale and the Privacy Policy by ticking the appropriate box.

• The order constitutes an irrevocable proposal by the Customer for 10 days and cannot be modified after submission.

• The contract is finalised upon acceptance of the order by the Seller, communicated by email with the order number, prices and quantities purchased.

• The Seller may refuse to accept incomplete or incorrect orders, orders for unavailable Products, orders with unsuccessful payment or in the event of a pricing error. In such cases, the Customer will be notified within 10 days and the contract will be considered not concluded or terminated, with any sums paid being refunded within 14 days.

3. Payments

• Payment is made when the order is placed. The payment methods are indicated on the order form.

• The Seller uses the secure PayPal and Stripe systems. The Customer will be redirected to external platforms and can pay with a personal account, credit/debit card or prepaid card.

• The Seller does not have access to the Customer's payment details in any way.

• Alternatively, the Customer can pay by bank transfer to the following account: Società Agricola Leovì S.r.l. – IBAN: IT22 W030 6979 2721 0000 0004 894.

4. Shipping and delivery

• Shipping is carried out by courier. Delivery times refer to working days only (Mon-Fri, excluding public holidays).

• The delivery times indicated are approximate. Any delays, except in cases of wilful misconduct or gross negligence on the part of the Seller, do not entitle the Customer to terminate the contract, compensation or refunds.

• Delivery is made to the address indicated by the Customer at the time of ordering.

5. Right of withdrawal

• Except for the exceptions provided for in paragraph 5.5, the Customer may withdraw from the purchase within 14 days of receipt of the Products, without giving any reason.

• The withdrawal may concern one or more Products, provided that they are whole and not parts of a composite product.

• To exercise the right of withdrawal, the Customer must:

1. Send a notice to the Seller within 14 days by filling in the appropriate form, which can be downloaded from the following link, and sending it by e-mail to amministrazione@leovi.it or by registered letter with return receipt to the registered office address.

2. Indicate the order number and item codes.

3. Wait for instructions from the Seller.

4. Return the Products to the courier within 14 days of receiving instructions.

5. Return the Products intact, in their original packaging and complete with all their parts.

• The refund will be made within 14 days of receipt of the Products, using the same means of payment. The return costs are borne by the Customer.

• Withdrawal is excluded pursuant to Article 59 of Legislative Decree 21/2014 in the following cases:

1. Personalised or customised Products,

2. Products that are likely to deteriorate rapidly,

3. Sealed Products that cannot be returned for hygiene reasons or that have been opened after delivery,

4. Products that cannot be resold as new.

• If the withdrawal is not exercised correctly, the Customer will not be entitled to a refund and may collect the Products at their own expense.

6. Privacy

Personal data is processed in compliance with Legislative Decree 196/2003, EU Regulation 2016/679 and current legislation, as described in the Privacy Policy on the Website.

7. Legal warranty

• The legal warranty applies in accordance with the nature of the Product and its shelf life.

• The Customer is entitled to the remedies provided for in Article 133 of the Consumer Code for defects not maliciously concealed by the Seller, which can be reported within 26 months of delivery.

• The Seller is liable for defects within 2 years of delivery; after this period, it is no longer liable.

• Replacement or repair does not extend the overall duration of the original warranty.

• The Customer must keep proof of purchase.

8. Errors and limitations of liability

• The information on the Products is up to date, but errors cannot be ruled out. The Seller is not liable except in cases of wilful misconduct or gross negligence.

• The Seller may correct errors or update information even after the order has been confirmed, without prejudice to the Customer's rights.

• Compensation or liability for non-acceptance or non-fulfilment of the order is excluded, except in cases of wilful misconduct or gross negligence.

• The Seller is not liable for damages resulting from the use of the Website or from force majeure, third-party interventions or events beyond its control.

9. Intellectual property

Società Agricola Leovì S.r.l. holds all rights to the graphic and conceptual content, trademarks, names, logos and distinctive signs appearing on the Website. Any reproduction, in whole or in part, is prohibited.

10. Complaints

Complaints must be sent by email to amministrazione@leovi.it or by registered letter with return receipt to the following address: Società Agricola Leovì S.r.l., Contrada Marchi, snc – 72020 Cellino San Marco (BR).

11. Applicable law

Sales contracts, these General Terms and Conditions and any relationship between the Customer and the Seller through the Website are governed by Italian law, in particular by Legislative Decree 206/2005 (Consumer Code) and Legislative Decree 70/2003 on electronic commerce.